Refund Policy

Effective Date: 10 June 2026
Website: https://what2.org

1. Overview

At What2.org, we aim to provide a fair and transparent refund policy for all users, including buyers, sellers, and subscribers.

This policy outlines how refunds are handled across:

• Marketplace transactions
• Subscription services
• Digital products and services

2. Marketplace Transactions

2.1 Buyer Responsibility

Buyers are responsible for reviewing product or service details before making a purchase.

2.2 Seller Responsibility

Sellers are responsible for:

• Accurate descriptions
• Delivering products/services as promised
• Handling customer satisfaction

2.3 Refund Eligibility

Refunds for marketplace purchases may be granted if:

• The item/service was not delivered
• The item/service is significantly different from the description
• There is a verified issue or dispute

2.4 Non-Refundable Cases

Refunds will NOT be issued for:

• Change of mind
• Minor differences in expectations
• Issues clearly disclosed in the listing

2.5 Dispute Resolution

What2.org may assist in resolving disputes but does not guarantee outcomes. Final decisions may be made at our discretion.

3. Subscription Services

3.1 Billing

Subscriptions are billed on a recurring basis (monthly or annually).

3.2 Refunds

• Subscription fees are generally non-refundable
• Refunds may be considered in exceptional cases, such as:
  • Billing errors
  • Technical issues preventing service use

3.3 Cancellation

Users may cancel subscriptions at any time.
Access will remain active until the end of the billing period.

4. Digital Products & Services

Due to the nature of digital goods:

• All digital product sales are final and non-refundable, unless:
  • The product is defective
  • The product was not delivered

5. Affiliate Products & Third-Party Services

What2.org may promote third-party products or services through affiliate links.

• Refunds for these purchases must be requested directly from the third-party provider
• We are not responsible for their refund policies or decisions

6. Processing Refunds

If a refund is approved:

• It will be processed using the original payment method
• Processing time may take 5–10 business days depending on the payment provider

7. Abuse of Refund Policy

We reserve the right to:

• Deny refund requests
• Suspend accounts
• Take action against users who abuse the refund system

8. Changes to This Policy

We may update this Refund Policy at any time. Continued use of the platform indicates acceptance of the updated policy.

9. Contact Us

For refund requests or questions, please contact:

Email: accounts@what2.org

Please include:

• Your account details
• Order or transaction ID
• Description of the issue

By using What2.org, you agree to this Refund Policy.